Booking Terms & Conditions

Reservations of all accommodation whether made by telephone, in person, in writing or from the Internet are accepted by COAST & COUNTRY PROPERTY SERVICES on the following conditions: 

1. CONTRACT OF HIRE

The hiring contract will be between you the Hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire. COAST & COUNTRY PROPERTY SERVICES act only as Agents for owners, and are not Principals. The Contract of Hire is not effective until COAST & COUNTRY PROPERTY SERVICES despatches to the Hirer written confirmation of the booking. The contract is for the hire of the property for holiday purposes only. The Hirer acknowledges that the tenancy does not create an assured tenancy. We do not accept bookings from Hirers less than 25 years of age. 

2. INITIAL PAYMENT

All bookings shall require an Initial Deposit to be paid. Such Initial Deposit will be specified by COAST & COUNTRY PROPERTY SERVICES upon booking. Bookings will be confirmed upon receipt by COAST & COUNTRY PROPERTY SERVICES of the required deposit payment. If the holiday commencement date is within 8 weeks of the booking date, the full accommodation rental will be required.  

3. BALANCE PAYMENT

Where the Hirer has only paid an Initial Deposit on the Booking Date, the remaining balance shall be payable not less than 8 weeks before the Holiday Commencement Date.  The Initial Deposit paid on the booking is non-refundable (except where provided in the terms and conditions). 

4. SECURITY DEPOSITS

The Owner/COAST & COUNTRY PROPERTY SERVICES reserve the right to request payment of a Security Deposit should it be deemed necessary.

Any Security Deposit charged by the owner and administered by the owner themselves or by COAST & COUNTRY PROPERTY SERVICES will be cashed before the Holiday Commencement Date and reimbursed promptly after the holiday (less charges which have been incurred). 

5. CREDIT/DEBIT CARDS

Where a Hirer wishes to use a credit/debit card in respect of either the Initial Deposit or payment of the balance, COAST & COUNTRY PROPERTY SERVICES reserves the right to levy a charge for such payments. 

6. VALUE ADDED TAX

Where VAT applies to the property rental, it is included in the quoted price at the rate of the time of printing i.e. 20%. All VAT inclusive rentals are subject to change if the rate changes. COAST & COUNTRY PROPERTY SERVICES Confirmation of Booking is not a VAT invoice. 

7. CONFIRMATION OF BOOKING

Once COAST & COUNTRY PROPERTY SERVICES has issued a Confirmation of Booking, the Hirer is responsible for the total published price of the Property and extras as shown on the confirmation. 

8. BOOKING CANCELLATION

If it becomes necessary to cancel for whatever reason, you are still liable for the FULL TERMS  unless we are successful in re-letting the accommodation

We appreciate that genuine circumstances may cause you to cancel your holiday. Equally, please understand that we begin to incur additional costs as soon as your reservation has been received.

Should it be necessary to cancel, please inform Coast & Country Property Services by telephone, but confirm IN WRITING as soon as possible

Please note that your deposit is not refundable under any circumstances. We would recommend that you take out cancellation insurance to cover this cost. 

9. AMENITIES

The use of accommodation and amenities, where offered, such as swimming pools, rowing boats etc. is entirely at the users' risk,and the Owner/COAST & COUNTRY PROPERTY SERVICES limit their liability for injury, or loss or damage to user's or visitors' belongings to the fullest extent permitted by law. However, the Owner/COAST & COUNTRY PROPERTY SERVICES do not seek to exclude or limit legal liability for the negligence of their servants or agents. 

10. PARTY NUMBERS

In no circumstances may more than the maximum numbers of persons, as stated on the website, occupy a Property. COAST & COUNTRY PROPERTY SERVICES will only accept bookings from families, single professionals and couples. The Owner/COAST & COUNTRY PROPERTY SERVICES reserve the right to refuse admittance if this condition is not observed. In addition, the Owner/COAST & COUNTRY PROPERTY SERVICES reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their discretion) be unsuitable for the Property concerned and no monies paid will be returned to the Hirer. 

11. HIRER'S RESPONSIBILITIES

The Hirer agrees that in occupying the Property he/she will ensure that all other guests:-

a) will not make any alterations to the Property or any of the contents, whether internal or external;

b) will not deface or damage the Property or any of the contents in any manner whatsoever;

c) will ensure that at all times the Property is kept reasonably clean;

d) will ensure that all contents remain at the Property at the end of the tenancy;

e) will ensure that no smoking shall be allowed at the Property, other than outside (such associated refuse from smoking to be removed by the Tenant at the end of the Tenancy), except where expressly allowed by COAST & COUNTRY PROPERTY SERVICES/Owner;

f) will not allow any pets at the Property, except where expressly allowed by COAST & COUNTRY PROPERTY SERVICES/Owner;

g) no advertising shall be displayed from any part of the Property, whether internal or external;

h) will not do anything in connection with the use of the Property that shall be considered a nuisance to any adjourning Property and shall not cause any damage to such Property;

i) will not play music at a level which can be heard from outside the Property between the hours of 10.00pm and 9.00am and shall only play music at all other times as considered reasonable in the circumstances;

j) will use the property for an illegal or immoral purpose;

k) shall not allow assign or underlet the Property or to allow sharing of occupation;

l) will ensure that at the end of the Tenancy, the Property is reasonably clean and tidy.

Should COAST & COUNTRY PROPERTY SERVICES/Owner incur any cost in respect of the Hirers breach of any of the above, COAST & COUNTRY PROPERTY SERVICES/Owner reserves the right to deduct such cost from the Hirers Security Deposit or to charge the cost to the Hirers credit/debit card. 

12. DAMAGE

All damages and breakages are the legal responsibility of the Hirer and should be notified to the Owner/COAST & COUNTRY PROPERTY SERVICES or Key holder before the end of your holiday. Whilst minor damage or breakages will not normally be charged, in circumstances where extra cleaning is required or there has been breakage or damage beyond what is reasonably expected, the Owner/COAST & COUNTRY PROPERTY SERVICES reserve the right to charge your credit/debit card (unless payment is made directly to the Owner/COAST & COUNTRY PROPERTY SERVICES when sales receipt is issued to the Hirer) for the cost of cleaning or replacement and any additional costs incurred as a consequence and may, at their discretion, refuse future bookings. A standard maintenance commission charge of 10% will be added to the total cost for arranging the works carried out in addition an admin fee of £15 will be charged 

13. LITERATURE AND WEB DETAILS

The Owner/COAST & COUNTRY PROPERTY SERVICES take every care to ensure the accuracy of the Property descriptions. All information on the COAST & COUNTRY PROPERTY SERVICES website is given in good faith and is believed to be correct at the time of going to press, but the Owner/COAST & COUNTRY PROPERTY SERVICES cannot be held responsible for changes beyond its control, which may become known after publication of this literature. In addition, whilst properties may be described as non-smoking or no pets, this cannot be guaranteed. The Owner/COAST & COUNTRY PROPERTY SERVICES's description of a Property shows the amenities available at that Property, but generally does not state what is not available. Please be aware that if a Property is advertised as having an enclosed  garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing.

Further, the Owner/COAST & COUNTRY PROPERTY SERVICES will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions, local building works or other unforeseeable circumstance. You also accept that COAST & COUNTRY PROPERTY SERVICES, in acting as agent for the Owner will not in any way be liable for any negligence on the part of the Owner resulting in loss, injury or accident. 

Guests and their visitors should be advised that some service and or facilities may be changed at the owners or agents discretion or as operational needs dictate. For instance where garden areas may state BBQ then this should be interpreted as either BBQ on site or suitable for BBQ. Swimming pools are not attended by life guards and are therefore used by guests and visitors at their own risk. 

We always advise guests that the property descriptions given are as a useful guide and if you have a specific requirement or question this should be directed to our sales staff to clarify. Photos are updated regularly but the owner reserves the right to change fixtures or furnishings without notification. Please note that when booking a property you are charged for accommodation not services or specific facilities. Some services or facilities are complimentary and in the event of a complimentary service failing or not being available COAST & COUNTRY PROPERTY SERVICES  cannot be held responsible or provide compensation. Where properties are described as being suitable for children this should be understood as the landlord advising that there are no overwhelming dangers or elements to the property that make it prohibitive for children. It should be understood that all properties contain potential dangers to persons of all ages if reasonable care is not taken or misuse is applied. COAST & COUNTRY PROPERTY SERVICES enters into a contract of letting with guests on the understanding that children will be supervised at all times and that sufficient care and support arrangements will be made by the guests for any special needs required by any of their party.

 

14. LEGAL 

In the event of any disputes arising between parties it shall be referred to the jurisdiction of the English courts only and any actions shall be heard in the court for the area in which the Property is situated. Any contract shall be governed by English law and interpretation. Any disputes arising between COAST & COUNTRY PROPERTY SERVICES and the Hirers, if not mutually resolved, can be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration. 

15. AVAILABILITY

The Hiring Contract is made on the understanding that the Property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of COAST & COUNTRY PROPERTY SERVICES, then COAST & COUNTRY PROPERTY SERVICES may be forced to cancel the booking. The Hirer will be advised as early as possible. Where possible, The Hirer will be offered suitable alternative accommodation, which, if not acceptable, will entitle the Hirer to a refund of all monies due. The Hirer will not as a result have any further claims against COAST & COUNTRY PROPERTY SERVICES or the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and/or accepted a payment. 

16. COMPLAINTS

We hope you have a very pleasant stay with us. Our staff members work hard to ensure that everything is correct and that we serve our customers to a high standard. If you have a complaint please call our office during office hours and speak to a member of the sales staff who will do their best to help. Please be advised that the 'out of hours' number is for urgent maintenance issues only. The number is manned by a third party contractor who does not have access to our booking system or client data base. We want to do whatever we can to correct any reasonable complaint so please contact us as soon as possible. Please be advised that we are unable to entertain retrospective complaints I.e. complaints after your stay if we have not had the opportunity to address these whilst you were staying with us. We take complaints seriously and will thoroughly investigate any complaint in order to correct it and to avoid re occurrence. If we cannot or do not address your complaint to reasonable satisfaction during your stay and you wish to make a formal complaint then please write to us via letter or email and a manager will investigate your concern.

This brochure and Booking Conditions supersede previous issues. 

PAYMENTS

With each reservation a non- refundable HOLDING DEPOSIT of £200 is required. On receipt of your completed reservation form and deposit, accommodation will be reserved.  Our official confirmation of holiday reservation, will then be forwarded to you by return of post.

The balance of the rental fee should be paid to Coast & Country Property Services at least 8 weeks before the commencement of the holiday.  

Bacs payments should be made to:

Coast & Country Property Services

Sort Code: 30-96-73 (Lloyds Bank)

Account Number:  40487660 

Cheques should be made payable to Coast & Country Property Services and sent to:

Coast & Country Property Services

2 Sparrowbush Cottages

Thornicombe

Nr. Blandford

Dorset

DT11 9AQ

Credit card payments are accepted but please note that a 3% handling charge will apply. If an application is made for accommodation to be taken up within 8 weeks, the full rental fee will be required with the reservation application.

 

PLEASE PRINT OUT THIS FORM TO MAKE A RESERVATION

RESERVATION FORM

COAST & COUNTRY PROPERTY SERVICES

Tel. 01258 720311 email

info@coastandcountryps.co.uk